Masters
Communication masters — 1 entity with its key fields and relationships.
Reference data with an independent lifecycle: created once, referenced many times.
1 entity in Communication.
Communication Medium
Defines a voice, email, or chat channel, its provider or fallback employee group, and the times when it is staffed.
Naming: user prompt · 8 fields · 0 inbound refs
Key fields
| Field | Type | Req | Label |
|---|---|---|---|
communication_medium_type |
Select | yes | Communication Medium Type |
disabled |
Check | Disabled |
Relationships
| Field | Type | References | Req |
|---|---|---|---|
catch_all |
Link | Employee Group | |
provider |
Link | Supplier | |
timeslots |
Table | Communication Medium Timeslot |