Child tables
Support child tables — 4 entities with their key fields and relationships.
Row sets owned by exactly one parent document. They have no independent existence — deleting the parent deletes the rows.
4 entities in Support.
Pause SLA On Status
Lists Issue statuses during which an SLA response or resolution timer should pause.
Naming: child row (hash) · 1 fields · 1 inbound ref · Parent(s): Service Level Agreement.pause_sla_on
Key fields
| Field | Type | Req | Label |
|---|---|---|---|
status |
Select | yes | Status |
Relationships
No outgoing relationships.
SLA Fulfilled On Status
Lists Issue statuses that count an SLA response or resolution obligation as fulfilled.
Naming: child row (hash) · 1 fields · 1 inbound ref · Parent(s): Service Level Agreement.sla_fulfilled_on
Key fields
| Field | Type | Req | Label |
|---|---|---|---|
status |
Select | yes | Status |
Relationships
No outgoing relationships.
Service Day
Defines the support start, end, and break times for one working day in a Service Level Agreement.
Naming: child row (hash) · 5 fields · 1 inbound ref · Parent(s): Service Level Agreement.support_and_resolution
Key fields
| Field | Type | Req | Label |
|---|---|---|---|
workday |
Select | yes | Workday |
start_time |
Time | yes | Start Time |
end_time |
Time | yes | End Time |
Relationships
No outgoing relationships.
Service Level Priority
Defines response and resolution targets for one Issue Priority in a Service Level Agreement.
Naming: child row (hash) · 7 fields · 1 inbound ref · Parent(s): Service Level Agreement.priorities
Key fields
| Field | Type | Req | Label |
|---|---|---|---|
default_priority |
Check | Default Priority | |
response_time |
Duration | yes | First Response Time |
Relationships
| Field | Type | References | Req |
|---|---|---|---|
priority |
Link | Issue Priority | yes |