Telephony

Telephony Call Type — the classification core keeps for voice integrations.

Call-handling and voice-integration entities.

What it does

Telephony is the thinnest module in ERPNext: a single submittable Telephony Call Type that classifies calls (inbound, outbound, missed and any custom type you add). Everything else — call popups, recordings and call logs — is contributed by provider apps such as Exotel or Twilio integrations, which reference this type.

Key features

Telephony Call Type — a named, submittable call classification referenced by call-log records.
Integration surface — provider apps add the actual Call Log and agent-routing behaviour on top.
Channel definition — reachability windows themselves live in Communication.

Entity relationships

Each diagram below is one connected cluster of entities. Edges are labelled with the fieldname that carries them — see relationship notation for how to read the crow’s feet.

Entity reference

Transactions

1 entity — submittable business documents that post ledger entries.

Communication

Communication Medium and its timeslot table — how and when a channel is reachable.

Support

Issue tracking with Service Level Agreements, issue types, priorities and warranty claims.

CRM

Lead, Opportunity, Campaign and Contract — the pre-sales funnel that feeds Quotation and Customer.

Look it up

Complete relationship index

Every Link and Table field in scope, sorted by source entity.

Alphabetical entity index

All 448 entities with kind, module, naming rule and reference counts.